Received in perfect order. Everything looks great. Can’t wait to start making jewelry.
Well make. Quick delivery can wait to use it.
All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. Most orders are made to order, and the creation takes several days. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
You can skip the shipping fees with free local pickup at 3518 SW Multnomah Blvd. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are 9 am - 4 pm Monday - Friday. Please have your order confirmation email printed or on your phone with you when you come.
We offer international shipping to the following countries: Japan and Canada
At this time, we do not ship to Europe.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@foterrajewelry.com with your name and order number, and we will look into it for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@foterrajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@foterrajewelry.com.